Privacy Policy

Last Updated: May 2026

Venro Coffee Co.  —  Your Privacy, Our Commitment

Venro Coffee Co. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Venro Coffee Co. is powered by Shopify, which enables us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

 

 

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymously collected or de-identified data. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

 

•       Contact Details: Your name, address, billing and shipping address, phone number, and email address.

•       Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.

•       Account Information: Your username, password, security questions, preferences, and settings.

•       Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

•       Communications with Us: Information you include in communications with us, such as customer support inquiries.

•       Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

•       Usage Information: Information regarding your interaction with the Services, including how and when you navigate or use them.

 

 

We may collect personal information from the following sources:

 

•       Directly From You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

•       Automatically Through the Services: From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

•       From Our Service Providers: When we engage third-party providers to enable certain technology and when they collect or process your personal information on our behalf.

•       From Partners or Third Parties: From business partners or other third parties with whom we collaborate.

 

 

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

 

•       Provide, Tailor, and Improve the Services: To process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, send account notifications, recommend products, and create a customized shopping experience. This may include using your information to improve and tailor the Services.

•       Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements based on your purchase history and activity on the Services or other websites.

•       Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent or malicious activity, and protect public safety and our services.

•       Communicating with You: To provide customer support, respond to your inquiries, and maintain our business relationship with you.

•       Legal Reasons: To comply with applicable law, respond to valid legal process, and investigate potential violations of our terms or policies.

 

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

 

•       Service Providers: Vendors and third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping, including Shopify.

•       Business and Marketing Partners: Business and marketing partners to provide marketing services and personalized advertising based on your online activity. Our partners will use your information in accordance with their own privacy notices. You may have the right to opt out of targeted advertising — please see Section 9 for details.

•       At Your Direction: Third parties when you direct, request, or consent to the disclosure, such as when shipping products to you or through your use of social media widgets or login integrations.

•       Corporate Affiliates: Our affiliates or entities within our corporate group.

•       Legal and Business Transactions: In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce applicable terms, or protect the rights of Venro Coffee Co., our Services, and our users.

 

 

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside.

 

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to requests to exercise your rights.

 

 

 

The Services may include links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy or reliability of information found on them.

 

Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of third-party links does not imply any endorsement of the content on such platforms or of their owners or operators, except as expressly disclosed.

 

 

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

 

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you transmit to us may not be fully secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

 

How long we retain your personal information depends on various factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

 

 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

 

•       Right to Access / Know: You may request access to personal information that we hold about you.

•       Right to Delete: You may request that we delete personal information we maintain about you.

•       Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

•       Right of Portability: You may request a copy of your personal information and ask that we transfer it to a third party, subject to certain conditions.

•       Right to Opt Out of Sale or Targeted Advertising: Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or its use for targeted advertising. If you visit our website with the Global Privacy Control opt-out signal enabled, we will automatically treat this as an opt-out request for that device and browser. For more information, visit globalprivacycontrol.org.

•       Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send non-promotional communications related to your account or orders.

 

You may exercise any of these rights where indicated on the Services or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, provided the agent supplies proof of your authorization.

 

 

 

If you have complaints about how we process your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

 

 

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

 

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

 

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

 

 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: