Refund Policy

Last Updated: May 2026

Venro Coffee Co.  —  We Stand Behind Every Cup

At Venro Coffee Co., we want you to love every cup. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

 

 

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unopened and in their original packaging with tags intact. You will also need your receipt or proof of purchase.

 

 

 

To initiate a return, please contact us within 30 days of your delivery date at support@venrocoffee.com. Once your return is approved, we will provide you with a prepaid return shipping label and instructions on how and where to send your package.

 

 

 

We offer free returns. Once your return is approved, we will provide a prepaid return shipping label at no cost to you. Please send items to:

 

Venro Coffee Co. Returns
1159 Taroco Dr, Covina
California 91722, United States

 

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. Please email us at support@venrocoffee.com with a description and photos of the damage or error within 48 hours of delivery.

 

 

Certain items are not eligible for return, including:

 

•       Opened coffee bags

•       Final sale items

•       Gift cards

•       Perishable goods

•       Hazardous materials, flammable liquids, or gases

 

Please get in touch if you have questions or concerns about your specific item.

 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please follow the return process outlined in Section 2 to get started.

 

 

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

 

 

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you may choose between:

 

•       A refund to your original payment method, processed within 5–7 business days after approval.

•       Store credit for a future purchase.

 

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

 

 

 

For any return or refund questions, please reach out to us: